Cat Casino Customer Support Services
Our dedicated support team is available 24/7 to assist with any questions regarding your account, payments, or gaming experience. We prioritize quick resolutions, with live chat response times under 2 minutes. For more detailed inquiries, you can reach us via email at [email protected] at any time of the day.
Contact Channels
We offer multiple support channels to ensure you receive help whenever you need it. Our live chat service is the fastest way to get answers, providing real-time assistance for immediate issues. You can also contact us via email for more complex requests that may require documentation or account investigation.
Before reaching out, ensure you have your account details ready to help our team assist you more efficiently. While we do not offer phone support, our 24/7 coverage across live chat and email ensures that help is always just a few clicks away.
- Live chat support available 24/7
- Email support at [email protected]
- Live chat response under 2 minutes
- Telegram support channel available
- Assistance in English, Russian, German, French
Responsible Gambling
At Cat Casino, we encourage safe play through a comprehensive suite of responsible gambling tools. You can set personal deposit, loss, wager, and session time limits directly in your account settings. If you need a break, we offer a cooling-off period, or you may request self-exclusion for a period ranging from 6 months to 5 years.
Our self-exclusion policy is strict; once requested, accounts cannot be reactivated before the chosen period expires. We also provide links to independent support organizations such as GamCare, GambleAware, and Gambling Therapy for those who need additional guidance or resources regarding their gambling habits.
- Deposit, loss, and wager limits
- Session time limits available
- Cooling-off and self-exclusion options
- Support via GamCare and GambleAware
- Strict self-exclusion duration policy
Customer support
Always here to help.
- 24/7 live chat service available
- Email support at [email protected]
- Telegram assistance for quick queries
- Support provided in English and Russian