Cat Casino Help and Support
At Cat Casino, we are committed to providing you with the best possible service. Our support team is available 24/7 to assist with any questions regarding your account, payments, or gaming experience. You can reach us via live chat for an immediate response or send an email to [email protected] for more detailed inquiries.
Contacting the Cat Casino Team
For the fastest assistance, we recommend using our 24/7 live chat service, which typically responds in under two minutes. If your query requires more time or documentation, please email us directly. While we do not offer phone support, our team is trained to handle all account-related issues efficiently. We recommend having your account details or relevant screenshots ready when you contact us.
- 24/7 live chat support
- Email assistance at [email protected]
- Average response time under 2 minutes for chat
- Support available in English, Russian, German, and French
Responsible Gambling Tools
We want your time at Cat Casino to be enjoyable and safe. We provide a range of responsible gambling tools, including deposit, loss, wager, and session time limits, which you can set from your account settings. If you need a break, you can also request a cooling-off period or self-exclusion for up to 5 years by contacting our support team.
- Set custom deposit and loss limits
- Manage your play with session time limits
- Self-exclusion available for 6 months to 5 years
- Support from GamCare and GambleAware
Support channels for UK players
Assistance is available 24/7 through several channels designed to resolve your queries efficiently.
- Live chat is available 24/7 with response times under 2 minutes.
- Email support is provided at [email protected] with 24-hour response.
- Telegram channel is integrated for direct communication with the support team.
- Help is provided in English, Russian, German, and French languages.
The support team is reachable via the following methods: