Cat Casino Customer Support
Cat Casino provides 24/7 customer support through live chat, email, and Telegram. Prepare your account details and screenshots when contacting the team.
Contact Channels
Cat Casino offers live chat, email, and Telegram support around the clock. Live chat response times are typically under 2 minutes; email replies arrive within 24 hours. Support is available in English, Russian, German, and French.
- Live chat: available 24/7, response under 2 minutes
- Email: [email protected], response within 24 hours
- Telegram: available 24/7
Before You Contact Support
- Have your account email address or username ready.
- Prepare relevant transaction IDs, game names, or bet references.
- Take screenshots of error messages or unexpected behaviour.
- Check your account page for self-service options such as transaction history or pending withdrawal status.
Responsible Gambling Tools
Cat Casino offers deposit limits, loss limits, wager limits, session time limits, cooling-off periods, and self-exclusion. Players can request self-exclusion for periods ranging from 6 months to 5 years by contacting customer support; accounts cannot be reactivated prior to the expiration of the chosen period.
- GamCare, GambleAware, and Gambling Therapy provide independent support.
To adjust your limits or request self-exclusion, sign in and contact support.